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Firstly, thank you for your support of the fisiocrem GC50 Run Festival and Sport 3 Event Management by registering for the event this year.  As a small business, we truly appreciate your registration, especially given the uncertainty around events and travel during this time.

We understand that a number of inter-state participants may be unable to attend the event this year due to travel restrictions and as per our terms and conditions have the following options available to you.

Thank you in advance for your understanding and cooperation.

OPTION 1: PARTICIPATE VIRTUALLY

Please note: this option is only available to existing registrations and not on sale to the general public / new registrants.

By participating in the event virtually, you’ll ensure those weeks of training don’t go to waste. You will still receive your event merchandise, well-earned medal and a $15 voucher to any of our events in 2022 as a thank you for your support.

Participants that complete the event virtually, will be required to complete their run and record this using your personal GPS device anytime during the event weekend of 27-28 November. 

Virtual participants will be sent a link prior to the weekend, whereby you can submit your results online with evidence of your run (GPS/map recording). Your result will be instantly live on the website, alongside all other participants in a live leaderboard.

We’ll have prizes available for the male and female winners in each of the distances.

All participants that complete the virtual option, will be posted their event merchandise (i.e. Singlet or T-Shirt) and finisher medal w/c Monday 3rd December. 

We’ll also include your $15 voucher to any 2022 event as a thank you for your support. 

Inter-state based participants can opt to change to participate virtually at any time by simply emailing us at [email protected] 

OPTION 2: FREE DEFERRAL

By opting for a free deferral of your fisiocrem GC50 Run Festival 2021 registration, you will be eligible to transfer your registration to either the 2022 fisiocrem GC30 Main Beach or fisiocrem GC50 Run Festival events. 

The fisiocrem GC30 Main Beach returns Sunday 29 May, 2022 with an event filled with nature, ocean views and good vibes!

With a course that combines closed roads and some of the best running trails the Gold Coast has to offer, this multi-distance event has a challenge for everyone next May, including 30km, 15km, 7.5km and Kids Dash events! You can visit the event website at www.gc30.com.au to learn more. 

Yes, participants transferring to another event will be refunded the difference in entry fee (if applicable).

Inter-state based participants can opt to transfer their registration to another event at any time by simply emailing us at [email protected]

OPTION 3: REGISTRATION REFUND

Inter-state based participants impacted by travel restrictions are eligible for a refund of their registration fee (less processing fees).  

Your registration for the fisiocrem GC50 Run Festival is processed by a third party event registration platform (Register Now). Your small booking fee and credit card transaction charged and held by Register Now is non-refundable. 

Please allow up to 10 working days for your refund request to be processed. Your refund will be made directly back to the account payment was made with. 

Participants that opted for postage of their race pack and request a refund after their pack has been despatched will be deducted $30 from their refund amount. 

This fee is in place to cover the merchandise, race bib production (chip activation) and postage cost, already incurred. 

Participants that registered after the merchandise cut off (October 8), will not incur any merchandise/postage deductions to their refund. 

For clarity race packs will be despatched on Thursday October 28. 

 

Participants can opt to receive a refund of their registration fee should Queensland borders be closed to your state or country of residence.

Given the Queensland State Government announcement that borders will not be opening (without quarantine requirements) prior to the event date of November 27/28 2022 this option is now possible. 

To request a refund of your registration fee, simply email us at [email protected]

 

THANK YOU FOR YOUR COOPERATION. 

#RunTheCoast

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