Privacy Policy

Sport 3 Event Management Pty Ltd
Last updated: 17 August 2026

Sport 3 Event Management Pty Ltd (ABN 37 159 771 212) is committed to protecting the privacy of individuals whose personal information we collect and hold.

This Privacy Policy explains how we collect, use, disclose, store and manage personal information in connection with our business and the events we organise and operate, including the fisiocrem GC50 Run Festival and fisiocrem GC30 Main Beach.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

  1. What personal information do we collect?

The types of personal information we collect depend on how you interact with us and may include:

  • full name;
  • date of birth and age;
  • gender;
  • residential or postal address;
  • email address;
  • telephone number;
  • emergency contact details;
  • event registration and participation information;
  • event distance and previous participation information;
  • team or group information;
  • race number and results information;
  • information relating to transfers, refunds and cancellations;
  • payment and transaction information;
  • photographs, video and other event-related media;
  • correspondence and enquiries submitted to us; and
  • information provided when entering competitions, promotions or other event activities.
  • Health and medical information

For certain events and registration purposes, we may collect health or medical information from participants where it is reasonably necessary for the safe and effective delivery of an event.

This may include information relevant to a participant’s ability to participate in an event, medical conditions, allergies, medications, emergency medical information or other information voluntarily provided for health and safety purposes.

Health information is considered sensitive information under Australian privacy law and is handled with additional care.

Where required by law, we will obtain appropriate consent before collecting sensitive information.

  1. How do we collect personal information?

We generally collect personal information directly from individuals.

This may occur when you:

  • register for one of our events;
  • create or manage an event registration;
  • purchase an event entry or related product or service;
  • subscribe to our email communications;
  • contact us by email, telephone, social media or through our website;
  • participate in an event;
  • enter a competition or promotion;
  • provide information to us at an event; or
  • otherwise interact with Sport 3.

We may also receive personal information from third-party service providers involved in delivering our events, such as event registration, timing, photography, payment, marketing and event management providers.

Our websites may also collect certain technical information when you visit them, including information relating to your device, browser, IP address and website activity through cookies and similar technologies.

  1. How do we use personal information?

We may collect, hold, use and disclose personal information for purposes including:

  • processing and administering event registrations;
  • managing participant entries, transfers and cancellations;
  • communicating important event information to participants;
  • administering event operations and logistics;
  • providing participant and customer support;
  • managing emergency and medical requirements during events;
  • producing and publishing event results;
  • providing event photography and other participant services;
  • processing payments and refunds;
  • administering teams, groups and participant categories;
  • sending event-related communications;
  • sending marketing communications where permitted and where appropriate consent has been obtained;
  • understanding participant preferences and previous participation;
  • improving our events, services and websites;
  • conducting surveys and obtaining participant feedback;
  • managing our business and relationships with suppliers and partners;
  • complying with legal and regulatory obligations; and
  • protecting the safety, security and integrity of our events and participants.
  1. Marketing communications

We may use personal information to send information about Sport 3 Event Management events, future events, offers, promotions, partners and other information that may be relevant to participants.

Where required, we obtain consent to send direct marketing communications.

Marketing communications are managed through our email marketing systems, including Mailchimp.

You can unsubscribe from marketing communications at any time by using the unsubscribe function contained in our emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an event you have entered, including important race information, operational updates, changes to event arrangements or other communications necessary to administer your participation.

  1. Event registration and third-party service providers

Sport 3 Event Management uses third-party service providers to assist with the delivery and administration of our events.

Our event registration platform is Race Roster. Race Roster may collect and process participant information on our behalf, including registration information, payment-related information and health or medical information provided as part of registration.

We may also use third-party providers for services including:

  • event timing and results;
  • payment processing;
  • email marketing;
  • event photography;
  • website hosting and technology services;
  • customer communications;
  • event logistics and operations; and
  • other services reasonably required to deliver our events.

These providers may have access to personal information only to the extent reasonably required to provide their services.

Participants should also review the privacy policies of relevant third-party service providers where appropriate.

  1. Disclosure of personal information

We do not sell personal information for monetary consideration.

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

  • event service providers and contractors;
  • event registration and timing providers;
  • payment processors;
  • medical and emergency service providers where necessary for participant safety;
  • technology and IT service providers;
  • email and marketing service providers;
  • event photographers and media providers;
  • event venues, authorities and relevant event stakeholders where necessary to deliver an event;
  • professional advisers, including legal, accounting and financial advisers;
  • insurers and insurance providers where required;
  • government agencies, regulators or law enforcement where required or authorised by law; and

We only disclose personal information for purposes that are reasonably connected with our business activities or where otherwise permitted or required by law.

  1. How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Personal information may be held electronically within our business systems and within third-party platforms used to operate our events and business.

Access to personal information is limited to individuals and service providers who require access for legitimate business or event-related purposes.

We also take reasonable steps to ensure that personal information is accurate, complete and up to date where it is used or disclosed.

No method of electronic storage or transmission can be guaranteed to be completely secure. However, we take reasonable measures appropriate to the nature of the information we hold.

  1. How long do we retain personal information?

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, to administer our events and business, to meet legal and regulatory obligations, and for legitimate business record-keeping purposes.

Different types of information may be retained for different periods depending on the nature and purpose of the information.

Where personal information is no longer required and there is no legal or legitimate business reason to retain it, we will take reasonable steps to securely delete or de-identify it.

  1. Access to and correction of personal information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe that it is inaccurate, incomplete, out of date or misleading.

Requests for access or correction should be made using the contact details provided below.

We will respond to requests within a reasonable period and may need to verify your identity before providing access to or making changes to personal information.

In some circumstances, we may be unable to provide access to particular information where an exception under applicable privacy law applies.

  1. Privacy complaints

If you believe that Sport 3 Event Management has mishandled your personal information or has not complied with the Australian Privacy Principles, you may make a privacy complaint to us.

Complaints should be made in writing using the contact details below and should include sufficient information for us to investigate the matter.

We will acknowledge and investigate privacy complaints and will endeavour to resolve them within a reasonable timeframe.

If you are not satisfied with our response, or if your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

  1. Cookies and website technologies

Our websites may use cookies and similar technologies to operate effectively, understand website usage and improve the user experience.

We may also use third-party analytics, advertising and digital marketing technologies.

These technologies may collect information such as your IP address, browser type, device information, pages visited and interactions with our websites.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our websites.

  1. Links to third-party websites

Our websites and communications may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

  1. Children

Some of our events include children’s participation.

Where we collect personal information relating to children, we take reasonable steps to ensure that the information is collected and handled appropriately and for legitimate event or business purposes.

Where registration or consent is required from a parent or guardian, the relevant registration process will provide for this.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, event operations, technology, service providers or applicable privacy laws.

The latest version will be published on our website and will include the date on which it was last updated.

We encourage participants and website visitors to review this Privacy Policy periodically.

  1. Contact us

If you have a question about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

Sport 3 Event Management Pty Ltd
Email: [email protected]
Address: Unit 10, 6 Energy Circuit, Robina, QLD 4213

Privacy Policy last updated: 17 August 2026